Contact us
Email hello@leanhold.com. Write from the address you sign in with and tell us whether you use the iPhone app or the website, so we can find your account quickly.
Account and sign-in
How do I sign in?
With your email and a 6-digit code — there is no password. Enter your email in the app (or at leanhold.com), tap Send code, and type the code from the email we send you. Use the same email on the iPhone app and the website: it is the same account, with the same data and subscription.
I didn't get a sign-in code
Codes usually arrive within a minute. Check your spam or promotions folder and search for “Leanhold”. Make sure the email address is spelled correctly.
You can ask for a new code after about a minute. Each new code replaces the previous one, so always use the newest email. Codes expire after 10 minutes. Still nothing? Email hello@leanhold.com from the address you are trying to use.
My code says it didn’t work
The code may have expired (after 10 minutes) or been replaced by a newer one. Tap Send a new code and enter only the newest code. If you requested several codes, wait for the last email.
Can I change the email on my account?
Not from the app yet. Email hello@leanhold.com from your current address and tell us the new one; we move the account for you.
Subscriptions, cancelling and refunds
What does Leanhold Pro include?
Every plan unlocks the whole app: the dose log and your estimated medication level, weight and results charts, daily calorie and protein goals, meal plans, the food log with food search and barcode scanning, reminders, and the doctor report. Annual, quarterly and monthly plans include the same features; only the billing period differs. The Annual plan starts with a free trial for new subscribers.
How do I cancel a subscription I bought in the iPhone app?
Subscriptions bought in the app are billed by Apple, so you cancel them in your Apple Account: on your iPhone open Settings › your name › Subscriptions › Leanhold and tap Cancel Subscription. In the Leanhold app, Settings › Your subscription opens the same screen. You can also go to apps.apple.com/account/subscriptions.
Cancel at least 24 hours before the end of the current period (or of the free trial) to avoid the next charge. You keep access until the period you paid for ends. Deleting the app or your Leanhold account does not cancel an Apple subscription.
How do I cancel a subscription I bought on leanhold.com?
Website subscriptions are billed by Stripe. Sign in at leanhold.com, open Settings › Your subscription and cancel in the Stripe customer portal. You can also use the “Manage subscription” link in any receipt email. In the iPhone app, Settings › Your subscription opens the same portal.
Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again. Cancel during the free trial and you are never charged.
How do I get a refund?
Bought in the iPhone app: Apple handles every payment and refund for App Store purchases, and we can’t issue them. Request one at reportaproblem.apple.com.
Bought on leanhold.com: every plan has a 14-day money-back guarantee from the first charge. Email hello@leanhold.com from your account email within 14 days and we refund that charge in full.
I subscribed on the website. Do I pay again in the app?
No. Sign in to the iPhone app with the same email you used on leanhold.com and your subscription is recognized automatically.
I have a new iPhone. How do I get my subscription back?
Sign in with the same email. If you subscribed through Apple, tap Restore purchases on the subscription screen while signed in to the same Apple Account you bought it with.
Your data
How do I download my data?
In the app or on the website, open Settings › Download my data. You get one file with your profile and quiz answers, every dose, check-in and food log entry, your meal plans and meal preferences, and a summary of your subscription.
How do I delete my account?
Open Settings › Delete account in the app or on the website. Your account and data are deleted right away. If you have a website subscription we ask whether to cancel it too; an Apple subscription has to be cancelled in your Apple Account (see above), because Apple doesn’t let us cancel it for you.
You can also email hello@leanhold.com from your account email and we delete everything within 30 days. What we keep for accounting, without your email, is described in the Privacy Policy.
Who can see my health data?
Only you. We never sell or share it with advertisers, and the iPhone app has no advertising or analytics software. The full details are in our Privacy Policy.
Not medical advice
Does Leanhold give medical advice?
No. Leanhold helps you keep track of the treatment your clinician prescribed; it never recommends, calculates or changes a dose. This is not medical advice. Never change your dose or stop your medication without talking to your doctor.
What is the “estimated medication level”?
An illustration computed from the doses you log and the published elimination half-life of your medication (about 7 days for semaglutide and 5 days for tirzepatide, from the FDA prescribing information). It is not a measurement of the medication in your body and should not be used to decide when or how much to take.